Frequently Asked Questions for Landlords

Please refer to our pricing page.

Tenants submit their service requests via our tenant portal. These service requests go directly to our Maintenance Coordinator who then assigns them to one of our technicians. Service request submissions are first reviewed to determine if the requests are landlord responsibilities or tenant responsibilities; ie fuse or lightbulb replacement. For items that are tenant responsibilities, we advise the tenant on how to address the issue. We then dispatch technicians to address landlord obligations. 

Initially, we send out automated texts and emails to seek information on the issues causing the rental arrears. Should this fail, we follow up with phone calls and on occasion we knock on doors. We attempt to work with tenants to resolve these issues in an attempt to help tenants keep their homes, while at the same time ensuring landlords are able to meet their monthly expenses such as mortgage payments. Legal action is sometimes involved in this process as well, in which case we serve tenants with the appropriate documentation (form N4) and move forward handling the legal matter from start to finish.

RAV Property Management collects the rent directly from the tenant. After deducting RAV Property Management expenses, the remaining owner remittance is directly deposited into landlord accounts. This is done the same month the rent is due in order to have the funds available to the landlord as soon as possible.